Refund policy

EXCHANGES & REFUNDS

Due to the nature of our product, returns will only be accepted within 14 days of delivery if the item is unworn and in the original packaging with all original tags and labels still attached. If you received an incorrect item, please email us at orders@nvrlnddesign.co and we will work with you to make sure you receive the correct item. All products purchased during our final sale are not eligible for return or exchange. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. If you choose to cancel your order, the goods must be returned to the Seller within a reasonable amount of time and no later than 14 days after notice has been given on the intention to cancel. The Purchaser must cover the direct costs associated with returning the good, unless otherwise agreed or the Seller has not informed the Purchaser that they have to cover the return costs. The Seller may not set fees for the Purchaser’s use of the right to cancel.

SOCKS:

  • If you wish to exchange your socks for a different size or different design, please return the package to the address on your original label and place a new order as this is the fastest way to get your desired socks. We will refund you for the original order once we receive the original package and confirm that it is unopened and still in the original packaging with all original tags and labels still attached.

FACE MASKS:

  • All face mask sales are final, even if package has not been opened or damaged. No returns or exchanges are accepted.

Defective items, after review by NVRLND and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for defect items can be made within the 14-day period following delivery.

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